Frequent questions
Shipping
Do you offer mail delivery?
Yes, we process orders within 5-7 business days and offer mail shipping to Puerto Rico and the United States with a flat rate of $9.99 .
COLLAPSIBLE CONTENT 4:
QUALIFICATION:
COLLAPSIBLE CONTENT 5:
QUALIFICATION:
COLLAPSIBLE CONTENT 6:
QUALIFICATION:
COLLAPSIBLE CONTENT 7:
QUALIFICATION:
Do you offer local delivery?
We offer free local delivery throughout Puerto Rico . Deliveries are made from Monday to Saturday from 9:00 am to 6:00 pm .
Do you offer in-store pickup?
Yes, you can pick up your order for free at our store in Bayamón, Puerto Rico located atUrbanización Bella Vista, V234, Marginal 167, Bayamón, Puerto Rico 00957 . Orders will be ready in 5-7 business days .
What are your costs for shipping, local delivery and/or store pickup?
We offer a flat rate of $9.99 to Puerto Rico and the United States with free shipping on orders of $75 or more . Our local delivery and in-store pickup service is free .
How long will it take to receive my order?
Orders are processed in 5-7 business days . Delivery time varies by location.
To which countries and/or towns do you send your products?
We ship to all of Puerto Rico and the United States .
Do you offer international shipping?
We currently do not offer international shipping outside of Puerto Rico and the United States.
Returns
What is your return policy?
We have a 7 day return policy. Items must be unused, in their original condition and with receipt.
COLLAPSIBLE CONTENT 2:
QUALIFICATION:
COLLAPSIBLE CONTENT 3:
QUALIFICATION:
COLLAPSIBLE CONTENT 4:
QUALIFICATION:
COLLAPSIBLE CONTENT 5:
QUALIFICATION:
COLLAPSIBLE CONTENT 6:
QUALIFICATION:
COLLAPSIBLE CONTENT 7:
QUALIFICATION:
COLLAPSIBLE CONTENT 8:
QUALIFICATION:
COLLAPSIBLE CONTENT 9:
QUALIFICATION:
COLLAPSIBLE CONTENT 10:
QUALIFICATION:
COLLAPSIBLE CONTENT 11:
QUALIFICATION:
COLLAPSIBLE CONTENT 12:
QUALIFICATION:
COLLAPSIBLE CONTENT 13:
QUALIFICATION:
COLLAPSIBLE CONTENT 14:
QUALIFICATION:
COLLAPSIBLE CONTENT 15:
QUALIFICATION:
What would be the steps to follow if I want to make any changes to my order?
Contact partyboutiqueballons@gmail.com with your request. Changes subject to availability and return policy.
What would be the steps to follow if I do not receive my order?
Please report immediately to partyboutiqueballons@gmail.com . We will investigate and take necessary action.
What would be the steps to follow if I receive my order defective or damaged?
Send photos of the damage to partyboutiqueballons@gmail.com to process a replacement or store credit.
What products can be returned?
Non-perishable, unopened products in their original packaging can be returned.
What products cannot be returned?
Candy, opened balloon packages and opened items are not eligible for return.
What products can be exchanged for another?
Defective or damaged items can be exchanged for the same item.
How long do I have to return an item or product?
You may return items within 7 days from the date of purchase.
What are the conditions or rules for returning or exchanging a product?
Items must be unused, in original condition and with receipt for return or exchange.
What are my return options?
We offer store credit via gift card for approved returns.
Will I incur any costs for returning an item?
Shipping costs for returns are the responsibility of the customer and are non-refundable.
What would be the requirements for a return to be approved?
Unused items, in their original condition with receipt within 7 days of purchase.
If the return is approved, to what address should I send my item?
Can sale items be returned?
No, sale items are not eligible for returns.
How do I contact you if I can't find the answer to my questions here?
For further queries, write to us at partyboutiqueballons@gmail.com .